Incorrect Charges paid back in excess

I changed my student account to an Absa gold value bundle in October of 2014, but discovered that I was paying transaction fees for all transactions that were supposed to be included in the value bundle. I notified a sales consultant at Absa Stellenbosch and I was subsequently paid back all transaction fees until November. The positive thing is that the higher monthly fees for the value bundle were not deducted from the amount that was paid back, so I actually ended up paying less.