Incorrect card delivered on multiple occasions

I am a returning Virgin Money customer. My experience has been a complete disaster.<br> <br> Your courier company never seems to have the correct delivery information despite me speaking to them several times. The delivery of my first card was late and to make matters worse you sent me the incorrect card.<br> <br> I instructed your team to delivery the card to the Absa branch closest to my work and you failed to pass this message to Uti who phoned me to arrange delivery. <br> <br> I went into the branch today and you sent me the incorrect card design yet again! Please stop wasting my time. Are you trying to lose a customer? Why are your staff so ***********???<br> <br> Are you going to get this right the third time??? I want the CORRECT card delivered to my branch.