TL
Tertia L
1 reviews | Active since Jul 2020
22 Apr 2021, 08:52
Incorrect banking information.
Good day,
When I took out a loan in 2019, I also took out insurance in case of retrenchment. 3 months later I was retrenched.
I have advised the bank that I could not afford to pay the loan anymore. They advised that it is not their problem and that I am still liable.
It could not have been predicted that I would be retrenched. What is the purpose of the insurance then?
Why did the consultant at the time give incorrect information? What happened to that voice call?
I am unemployed.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
22 Apr 2021, 10:19Dear Tertia, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
Absa's reply22 Apr 2021, 10:19
Official
Dear Tertia, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,