incorrect banking details

I am so disappointed on ABSA bank service. We bought a car at Wingfield motors and the finance manager Pierre from Kuilsriver did the application for us with our capitec bank statement. May month came and we still waiting for the debit order to go off. Apparently we have a standard bank account and the debit went off the 21st already. This is a error made by Wingfield motors and ABSA and this should be corrected. Now Absa wants me to run around, get a bank statement and copy of ID to rectify there mistake. This better be sorted out as you are deducting from some one else account, and a mistake like this cannot be made in the banking industry. I will never recommend anyone to ABSA bank.