incorrect advise given

I regret opening a cheque account with them. So here's the story, i app**** for a home loan and was thrilled when Absa approved our bond. So because i was happy with how they handled the bond process, i decided its best i also move my personal banking profile to them as a token of appreciation, now thats were all this misery started. I app**** for a cheque card online, it was approved and i was advised that my banking card will couriered. Unfortunately when that happened, i wasn't around Gauteng, i called their call center to advise as to what would happen since im not around to collect the card. Was advised by their call center agent that it isn't a problem, once i get back i can visit any absa branch and they will give me a new card. On my return i indeed visitted a branch only to be advised that the card was destroyed and i'll be liable to pay for a replacement card. Tried explaining that i was told a different story by their call center consultant but they didn't want to listen. I was so annoyed by this entire debacle and decided its best i close the account and remain with my existing bank. Yesterday i received an sms and a call from their consultant advising me that the cheque account is in arrears of R356, i told her that i will pay it and close the account. Today i visited their wonderpark branch to pay and close the account, i was thus told that i now need to pay R544 in order to close the account. This really irritated me to the core thinking how it could simply change in less than 24 hours. I was meaning to close this account and open the other cheque account they recently launched but i think its best to rather remain with sthandars bank