INCORRECT ADVERT IN BRANCH

I’m still awaiting for my charge to be reverse as per my discussion with the branch manager.

I have receive a call from Arnold Biggs regarding the advert that state the terms and conditions was display on advert and can’t assist. I’m not blind and I know the advert didn't display it. I have ask for the copy of the advert but he must still request it. That means he was never in the position to see the advert and he reply is based on accusation. That is not how you suppose to do business. I have ask for the advert several times he only reply once he is waiting from the marketing department. Still now after several e-mails he don't reply.

IM NOT HAPPY WITH THE RESPONSE THEREFOR I REQUESTED THE ADVERT TO ESCALETE IT TO THE OMBUDSMAN OR CAN YOU ADVISE WHICH DEPARTMENT CAN I ESCALATE IT TO. COMPLAIN REF: ********** ARNOLD DIDNT WATCH THE ADVERT BECAUSE HE IS NOT IN THE POSITION OF THE ADVERT WHEN HE GIVE ME A RESPONSE.