Incorrect account still not closed 3 months later

I did an enquiry on an Absa product laste year December and an account was automatically opened for me. I called the contact centre to get this accoount close as I didn't want it and was assisted by Godfrey Ndou, Ref - C-***1. Godfrey confirmed on 5 Dec 2025 via e-mail the account was closed but it still appeared on my banking profile. I enquired again with him why it still apaers and he explained it will remove automaticlly in a couple of days. Today is 5 March 2026 and this account still appear on my banking profile. How can this take so long with today's technology? I want this account removed from my name as it is negatively impacting me