Hellopeter
Share Your Experience
NN
Naledi N

1 reviews | Active since Jun 2019

22 Jul 2025, 17:08

Inconvenienced

Please someone tell me who placed temporary block on my card that I am not even able to activate. As per ny app my card is active for online purchase and been using it to pay for my Apple Pay transaction with the card but now I am getting messages that is temporarily suspended.

0
Replies (3)
Absa
Absa's reply23 Jul 2025, 09:07
Official
Dear Naledi Nkwinika Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Absa
Absa's reply24 Jul 2025, 13:49
Official
 Dear Naledi Nkwinika

We refer to your complaint posted on Hellopeter.

Thank you for raising your concern with Absa Bank and allowing me the opportunity to investigate and resolve your complaint.

For any future correspondence regarding your complaint, please quote the following complaint reference number C-***0.

Kindly provide our office by close of business 24 July 2025 with the message you received indicating that your account will be temporarily blocked to ensure effective investigation and feedback.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL 
Absa
Absa's reply25 Jul 2025, 09:44
Official
Dear Naledi Nkwinika Thank you for your posting.

Please refer to our email send to your email address.

Kind regards,Group Customer CareRezona Louw