Inconsistent Statements, Unknown Process and Making Interest with My Money

I have an Absa credit card. That is the only account I have with Absa. The card is deliberately for travel expenses. I therefore also use it for car hire as and when necessary.

I have hired cars from Avis a few times using this credit card. I am still to get a deposit refund.

Because of rental deposit held by Absa from previous travels (September 2018) I was unsure where to utilise the card. I used an FNB cheque card just last weekend. FNB refunded my deposit last Thursday, three (03) days after returning the vehicle.

Absa still has not refunded a deposit from a car hire in July 2018. When I called in to request a statement the lady said statements are not given as per request. I never got that money. I have hire twice in the last two months and I was told to wait thirty (30) days before Absa merchants can release the money. What nonsense! No one including call centre management could locate the hold in process nor how much is held by Absa.

Its ****gery if you ask me. Using our deposits to fund your trading endevours and gain a bit of interest. I have heard that Absa has poor administrative processes. But dont be ****s. Give me my money