SC
Shaum C
1 reviews | Active since Oct 2017
10 Oct 2017, 12:08
Inconsistency feedback
Account was debited twice for the same transaction when I call the call center I was told it was reversed back into my account when I checked my balance today it was not reversed the call center told me that I now need to send them a email with the query.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
10 Oct 2017, 12:36Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details and advise of the amount to be reversed. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply10 Oct 2017, 12:36
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details and advise of the amount to be reversed. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
SC
Shaum C's updateReviewer Update
10 Oct 2017, 12:57*** 113.90 was the amount debited twice
SC
Shaum C's update10 Oct 2017, 12:57
Reviewer Update
*** 113.90 was the amount debited twice