NH
Ntuthuko H

1 reviews | Active since Dec 2012

08 Mar 2017, 11:24

Inconsiderate staff or management at ABSA Park Station

<p>On the 07/03/2017 I went to withdraw R16 000.00 at ABSA Park Station Branch. The teller Mr Mdluli told me that branches in the city centre do not permit clients to withdraw funds in excess of R10 000.00 instead they refer them to Malls like Eastgate, Rosebank etc. I found this very disheartning as no proper reasons as to why this is was given, so I bought a Gautrain ticket and went to Rosebank Mall ABSA where I was assisted ably and efficiently by a Carol. I then proceeded to tell Carol about my expereince which rendered her speechless. She said she wasn't aware of such a policy and is shocked by her fellow colleagues behaviour. I am exteremely frustrated at the kind of service I received at ABSA Park Station. I needed the money to pay for my mechanic who was fixing my car. On your websites there is nothing to that effect and I ma frankly quite disappointed at the fact that no consideation for staff is taken into account</p>

0
Replies (2)
Absa
Absa's reply08 Mar 2017, 13:07
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

NH
Ntuthuko H's update13 Apr 2018, 22:06
Reviewer Update
I wanted to thank ABSA for getting back to me and clarifying that such laws do not exists.