GM
Gail M
1 reviews | Active since Jul 2017
14 Oct 2020, 15:29
Inconsiderate selfish service
I would like to share my experience because I would just like people to be aware of how banks can lie to us customers I am loyal client regarding payment on my personal loan but unfortunately some unexpected family commitments came up amd I asked for assistance from my bank in order for me to assist my family but what they say no straight away. Please people help me and make them famous for not being considerate and having no compassionate towards their loyal paying customers
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
14 Oct 2020, 18:36DearGail
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced.My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***9 .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced.My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***9 .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply14 Oct 2020, 18:36
Official
DearGail
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced.My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***9 .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced.My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***9 .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
GM
Gail M's updateReviewer Update
14 Oct 2020, 20:31Greetings Lebogang, hopefully this is not just a public stunt as I genuinely need assistance urgently...
GM
Gail M's update14 Oct 2020, 20:31
Reviewer Update
Greetings Lebogang, hopefully this is not just a public stunt as I genuinely need assistance urgently...
Absa's replyOfficial
15 Oct 2020, 11:10Dear Gail
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. Please give me an opportunity to investigate your matter so i can provide you with appropriate feedback .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. Please give me an opportunity to investigate your matter so i can provide you with appropriate feedback .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply15 Oct 2020, 11:10
Official
Dear Gail
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. Please give me an opportunity to investigate your matter so i can provide you with appropriate feedback .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. Please give me an opportunity to investigate your matter so i can provide you with appropriate feedback .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,