*********** & Inconsiderate

To Whom It May Concern,

I trust you are well.

I write this email with disappointment with ABSA Homeowner's Cover.

I initially logged a claim on the 24th of December 2022 as my geyser pipe was leaking. ABSA appointed 'MDN Plumbers & Builders (Pty) Ltd.

'MDN Plumbers & Builders' only came to my property on the 28th of December to stop the leaking pipe. An amount of R800 was paid for the access.

ABSA then advised that they would send an assessor to come and assess the damage on the ceiling. An assessor from 'ANW Solutions' did come and evaluate the damage.

An SMS was sent on the 16th of January 2023 stating that they are validating the claim. We have since never heard anything from ABSA. The ceiling is still not repaired. It is now the 1st of May 2023 we still haven't heard anything.

Another SMS was sent on the 2nd of February 2023 still stating that they are still validating the claim.

Another SMS was sent on the 17th of February 2023 stating that they are aware that there is an open claim and that they are doing their outmost best to prioritize the claim as they is an influx of claims due to the floods.

Please can this be treated as urgent, or I'll have to cancel my policy with ABSA. I have never dealt with such an *********** company like ABSA