INCOMPOTENT STAFF AT ABSA PREMIUM BANKING

On 9/01/2020 I sent an email to Premium Banking requesting assistance with my credit card. They rep**** requesting verification details which I provided on the same day. I emailed again on 20/01/2020 because I received no response. Today I receive an email saying that I did not reply so the case is being closed! Clearly the staff are not reading the emails properly before responding. I would appreciate it if somebody could look back at my emails and respond. I cannot be reached on my cell phone as I have blocked ABSA on my cell phone. The reason for this is that I receive too many marketing calls from ABSA trying to sell me stuff. I can be reached on email and I will respond immediately.