Incomplete repairs lead to further damage

In February 2014 we claimed against our property insurance for a burst pipe. The pipe was promptly fixed however, a company appointed by ABSA called golden fence was to fix the brick paving which was removed. The company came and took photos but a week after nothing was done. March rains caused the paving to weaken due to the opened section where the pipe was repaired, in turn causing the paving to become weak and warped because of the weakened paving a truck that delivered sand at the premises had mistakenly broken the rail to our motorized gate because the paving sunk. Golden fence has been to our house 5 times to take pictures but no repairs were effected. On assessment ABSA's assessor refuted our claim denying liability and blamed the truck. We have NEVER defaulted on the payment of any ofoyr premiums and yet ABSA have fixed one problem and left us suffering 100 times more damage, they have sent an unreliable service provider to our home and are denying an honest claim to damage which they caused us to suffer. This is **************** and an unacceptable service to honest loyal clients I am going to report this matter to the FSB as well!! I have lost all faith in ABSA.