Incomplete job from claim

I dont understand what it takes for a claim to be wrapped up and the job to be done. Why is everything a fight! We made a claim in February and the job is still incomplete. Despite emailing Mr Godfrey Ndou, who introduced himself as my dedicated contact person as I raised this issue before. I have too personally emailed Rufus Pillay the case manager HOWEVER here we sit still with no electricity, plug points or lights in the area, we have not even been allocated an electrician yet.