Incompitant staff is costing me

<p>I have started a new job. Due to that my pay date changed. I went into a local ABSA brach to change the date my debit order for my personal loan had to go of. After along stuggle the cashier told me that she will do it and give me a call as she was not fimi**** with the process. Nor did she advise me about possible implications this would have. If she did i would have made different arrangement as I never miss my payments because im a young individual and would like to have a clear financial record. On Monday I recieved a call that my payment is in arrears and that I have missed a payment. The implication was that i was finned with 900.00 rand interest and that they would update my financial record as a bad payer. I logged a call with the action/complaint department, which they just said that they are sincerely sorry for the inconvenience and that someone will get back to me asap. I phoned the call centre and asked when someone will contact me regarding the matter and iI was told that someone would get to me before the close of business. i am still waiting for that call. <br /> <br />I then phoned in to change the debit order to the end of the month, 2 days earlier, and atleast the agent advised me on the conditions and effects that it might have, if only the previous person did that.<br /> <br />I have been a client of ABSA since the days they where Volkskas. <br /> <br />After this wonderful service I would never advise someone to become a client of theirs and I would terminate my service with them.<br /> <br />Yes thank you ABSA for nothing. Loyalty does not matter to you!</p>