MvdW
Marius van der Walt
1 reviews | Active since Jul 2015
10 Jan 2020, 11:56
Incompitance, lazy and *******
I have finally paid up my vehicle account. I recieved a statement on the 15dec that i owed just over R15000. I was debited on the 20dec. When i recieved a settlement amount of just over R15000 on 6jan, now i am inquiring about the where the money is that was deducted on the 20dec they said it was recieved witch is about R2500 they say i still owed over R15000. How can this be. They still have not closed the account or payed back the money i over paid and iam not getting any response. This is becomming *******. I am now gonna be forced to take this matter to the NCR and Ombusman. As absa refuses to comunicate ir respond to my queries. Its bern 3 days now and i havent heard a thing. I will never do business with them again!
Re: C-***6 Absa Vehicle and credit card closure.
Re: C-***6 Absa Vehicle and credit card closure.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
10 Jan 2020, 16:44Dear Marius
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply10 Jan 2020, 16:44
Official
Dear Marius
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
MvdW
Marius van der Walt's updateReviewer Update
15 Jan 2020, 08:38I was promised feedback yeasterday. I phoned yeasterday and left a message. Send an email. And still no reply. What do i have to do to get my issues resolved with absa. All your promises are falling empty. I am tired of fighting for whats right fully mine. You guys are quick to take out of our accounts and if not paid first thing in the morning we are threatened with leagal action. But when you have to pay its a ****** story to get it.
MvdW
Marius van der Walt's update15 Jan 2020, 08:38
Reviewer Update
I was promised feedback yeasterday. I phoned yeasterday and left a message. Send an email. And still no reply. What do i have to do to get my issues resolved with absa. All your promises are falling empty. I am tired of fighting for whats right fully mine. You guys are quick to take out of our accounts and if not paid first thing in the morning we are threatened with leagal action. But when you have to pay its a ****** story to get it.