*********** staff members

II’m really frustrated with absa personal loan call centre..I made an application on Friday online for a loan which was approved by the systerm..When the payout consultant Phindile Mvane called today 19/12 to finalise the application all was in order except that I had an issue with the debit order date as it was due to debit on the 20th December which was the next day..I asked her numerous times if she would be able to move ito January and she said yes.we discussed everythibg and I was told the money would be transferred in the bext 5 mins..10 mins later I get a call from her inform me that changes were made on my application and it is now only offering a lower amount, which was of no use to me as it would not cover everything I needed ..She did not inform me that she was going to ammend application in order to change the date because had she informed me, I wouldve left it..I then requested to speak to the manager TANYA who was also off no help to me and said there’s nothing that can be done.It goes to show the incompetence if some of the staff members and also absa systems because how can the system change when it was initially approved..