*********** Staff HOC

I have requested a change from an annual Subscription fee to a monthly Debit fee which was completed in August 2015 to which i have proof that the task has been completed.<br> I went to the nearest bank this morning to conduct some changes to my home loan only to be told after an hour and 30 minutes that the division i require is closed and will only open on Monday, The change had been conducted as my account had been debited, but unfortunately due to incompetence the policy had been de-linked from my bond.<br> The consultant at the bank tried his very best to assist and keep me calm as my frustration levels were increasing as we were constantly being transferred from pillar to post until we finally spoke to Temba who advised us that he cannot assist us as the vetting department will conduct these changes.<br> It is sad that a loyal customer to the organisation had to encounter such incompetence and disrespect.<br> I am seriously considering changing organisations as this is not the first time that i had to deal with *********** staff members who wasted my morning and due to this i will have to take time of my schedule to go back to the bank to sign documents.