*********** STAFF

Good Day

I recently visited my nearest Absa bank to increase my credit on my new credit card. I went to the bank on Friday 06/11/2020. A gentleman by the name of JOHN assisted me at KARAGLEN absa. Don't mind the fact that I waited for an hour as John did what he could to assist.

So my issue now is I had a gold credit card that I opened in 2018. I never used the card as a credit amount was never loaded onto the card. Some time during 2018 after I received the card, I noticed some ***** activity on the card. So I called Absa ***** and requested that the card be CANCELLED and that I do not want another card. So unfortunately the *********** staff at ABSA head office DID NOT CLOSE THE ACCOUNT. So I have had service fees deducted on a card I DO NOT EVEN USE! So there is an outstanding balance of R50. I cannot pay this as the card does not reflect on my app. Now because my account WAS NOT CLOSED. This is affecting my credit score. Also again your *********** staff at head office said to John that they would merge my old gold credit card with my new credit card, and this would be done this week. I went back to absa again today to find out what is going on and I get told IT HAS NOT BEEN DONE AS THEY ARE LOOKING FOR A TEAM LEADER TO ASSIST??!!!! I am very irritated and disgusted at the service or lack of, I have received and to be honest I am tired of it. I will be moving to FNB once this is sorted.

Now because of absas lazy and *********** staff, I HAVE A BAD CREDIT RECORD OVER R50 FROM AN ACCOUNT THAT WAS SUPPOSED TO BE CLOSED 2 YEARS AGO!!!

This better be sorted out ASAP. But I will be letting all friends and family know about this and will be recommending them to move to another bank.

As though people don't have enough stress with finances and COVID.