*********** STAFF AT AVAF

I paid the last installment for my car on 1 Jan. On 4 Jan I emailed *** querying the process I needed to follow to have the car transferred onto my name. Angus Phillips rep**** on 15 Jan at 14:00 asking for the physical address I would like the documents couriered to. He informed me that the Natis doc had to be couriered to a branch only. I rep**** at 14:09, immediately after he emailed and provided my home address as well as my branch of preference. On 24 Jan at 08:02 he again emailed asking for the address and said the documents could only be sent to a branch. I rep**** at 9:00 on the same day and again provided the information. Angus has just emailed me (02 Feb at 17:49) to again request the information! I am probably wasting my time emailing him again because he clearly does not read my emails! Please assist in getting these documents sent to me.