*********** Staff at Absa Nicolway

<p>It is with great disappointment I'm sending this email. I've been trying to close me cheque account for the last 2 days - very very frustrating. I have a pending amount so i couldnt close my account - ok fine understood. Today I called absa nicolway to ask if the amount has been cleared cause I would like to come in and close me account - I was told on the phone yes the amount is settled. After battling in traffic i eventually get to the branch and had to wait 20min - as they needed to 'sort' something out. I was then told they need to give me money back and I said no I dont have any money left as i used my card yesterday. I then mentioned the pending amount on my card and was then told sorry you cant close your account you have a pending AMOUNT!!!!!!!!!!!!!. How the heck do you not know this to begin with and make the customer wait for 20min without even picking it up 1st time. I told the lady that i called this morning and was told the amount was settled - and was told i dont know who you spoke to!. Only 2 ladies woorking in the office - surely its either 1 of the 2! I just couldnt believe the incompetency! This is just comfirmation as to why i cannot wait to close my account. I had to battle in the traffic going back which just infuriated me even more!. I specifically called to make sure that i dont have any issues. I honestly dont understand why i need to go into the branch to close my account!</p> <p> </p> <p>Yours in TOTAL DISAPPOINTMENT</p>