*********** staff and no customer centric service

<p>Recently ***** was committed on my credit card. I was transferred and talked to 3 differernt departments and were then told to go to my nearest branch. I was assisted and again it took quite some time. The ***** was resolved, but suddenly I could not access my one linked account. After sending numerous e-mails and being informed that I had to go in to the branch. I spent over 2 hours in the branch. The enquiries clerk was unable to assist. She called the support services, which then adviced a new online access account. After that I had no access at all. I was then told to give the system a day chance, upon which I had to put my foot down. I already spent over 2 hours in the Midrand branch with even less access than when I walked in. I was then sent to another clerk which assisted me within abouth 15 minutes. My account was delinked. I have been unable to do anything or pay anybody online. The utter incompetence of being assisted initially convinced me to move banks. FNB is very happy to take over my business.</p> <p> </p>