RZ
Righardt Z

1 reviews | Active since Nov 2019

05 Jan 2021, 10:23

*********** staff and manager

Why cant i give 0 stars? I closed my accounts with absa 2 weeks ago. They needed to transfer the positive balance to my FNB account as they simply closed my credit card without checking for a positive balance. 2 weeks later i still dont have my money!! I go the the Glenfair branch where i closed my accounts, the acting branch manager, Celest, has a disgusting attitude. They refused to assist me with qoute:" It was not my fault so not my problem". Im astonished that a person with that attitude can be a head of a department and even more the acting branch manager!! The staff there are *********** and you as the customer suffer. Move to FNB people!!

0
Replies (1)
Absa
Absa's reply05 Jan 2021, 13:32
Official
Dear Righardt Van Zyl Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***3 Kind regards,Rezona Louw Group Customer Care