*********** Staff

<p>Remarkable how useless customer service from this entity has become and how awful and cheeky their staff is.<br /> <br />i phoned earlier this morning to enquire about premium changes to my personal loan if I make a fairly big deposit towards it, my excitement to reduce this turned sour quickly.<br /> <br />i spoke to a lad first told him what my plan is and he went off to crunch the numbers came back with a figure R600 more than what I am paying now, I laughed and shrugged it off and told him to redo his calcs obviously at this stage he realized he made a mistake. Came back with a figure that sounded right to me I asked him to double check and he confirmed the figure. Ok that was R200 airtime further as they place you on hold every time they go crunch the numbers. It was worth my while so I did the transfer.<br /> <br />i was informed by this lad to phone their department again after I did the transfer. I got hold of a lady she confirmed they got the sum of money, I asked her to double check my premuim change....got placed on hold and 5 mins later she came back with a figure much higher that what the lad gave. Obvouisly my blood pressure starting going up and I asked the lady how it is possible for qualified personal in the bank to get figures so wrong, I mean we life in the 20th century where we can have a road trip to moon how can banks be this useless in South Africa. People enquire because they budget and make decisions based on what is given to them and when it's wrong it affects their lives. The lady had the cheek to tell me that if it's such a no brainer I should do calcs myself and then approach the bank.<br /> <br />Well done Absa you seem to becoming a laughing stock like our ruling party keep up the good work and keep rewarding your over qualified workforce.</p>