*********** Staff

What a bunch of *********** people to start off. No communication among them or with customers. It started with a personal loan and credit card in april this year, personal loan debit date was not correct from the start they couldnt change it and had to remove the debit order which means i had to pay it via eft. one and half month later after (after i had to go to the branch because the call centre dont know what to do) i finally got a debit order on the correct date it should have been from the start. Two weeks later for 4 days in a row their collections office harassed my phone by phoning every day 3 times a day everytime with the same story "sir your account is an arrears you owe us x amount of money" and me repeating myself " i dont owe you a cent my account has never been in arrears please check with your personal loans department". Eventually after swearing and cursing on the 4th day someone got the memo that im fed up and they actually have to do their job. This has actually affected my credit rating negatively which i think is unfair to say the least. This brings me to my second issue, my credit card. Their accounts management at ABSA is a disaster, i get a statement that says hey you need to pay this amount before this day no problem then i pay it before the date it was due just to discover they decided to pull a debit order for some odd reason the next day which i havent signed for or asked for. A debit order which didnt go off last moth or the month before that so why now? Wasting time and money on the call centre does not help at all. I was thinking of moving my accounts over to ABSA, but im afraid ive seen enough not to move over all my accounts.