*********** staff

I made an arrangement with absa credit card department about ywo months ago concerning my credit card payments as I was a month in arrears,made an arrangement to pay 600 rand until the account is uo to date.Last week I received a call from absa telling me they are cancelling the arrangement because the account is up to date now.This week Im receiving calls from absa again telling me my account is in arrears when Am I gona pay the amount due.On the system they can see the arrangement was cancelled,they dont know by whom,now I have to call them again make a new arrangement..what up with that...I dont understand what the call recordings are for if for instances like these they cant be listened to so that they can fix their own mess.