*********** STAFF

I recently opened an account with ABSA( transactional account), i could use the account in full until recently when i wanted to withdraw and i couldn't. i was told it needs proof of address to activate the account again which i had in hand. i was told the statement i have is fine after waiting, the consultant Renkie asked her manager and she said they cannot accept the proof of address after Renkie confirmed with two staff members that the proof of address was fine. i wanted to close the account and was told again i cant because i need the proof of address to close it. I dont understand how can two people find something legit and the fourth person says otherwise.THIS IS UNACCEPTABLE PLEASE TRAIN YOUR STUFF ACCORDINGLY TO KNOW HOW TO HELP PEOPLE, POOR SERVICE HONESTLY!!! i want this account close asap and my funds to be returned to me.