aW
aldon W

1 reviews | Active since Oct 2012

28 May 2020, 12:38

*********** Staff

On the 6/04/2020 I phoned Absa vehicle payment relief no , I spoke to Dimakatso Kgoege to apply for 3 months relief of which she ask and check to see if my account is not in arrears of which it was not the case. She said she is going to put my name on a list for payment relief and that it might take up to 2 weeks. Again on the 15th i phoned and spoke to Magda and again was told that she will put it on there list and they will notify me, still no feedback. On the 26 May i recieved an email stating that my account is in arrears. Today i phoned Absa and they told me that its still not prossesed

0
Replies (3)
Absa
Absa's reply28 May 2020, 13:07
Official
 Dear  Aldon Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically .

Kind regards,Lebogang Masiane Group Customer Care
 
aW
aldon W's update02 Jun 2020, 11:12
Reviewer Update
Dear Absa / Lebogang Masiane

Due to Lebogang customer care services i am delighted in Absa and the service i recieved from Lebo, emailing me keeping me in the loop of progress and therefore having a happy customer, trust restored, thanks once again for your exceptional service.

Kind Regards
Aldon
Absa
Absa's reply02 Jun 2020, 13:23
Official
Dear Aldon
It is indeed pleasing to receive complimentary remarks about the quality service given to you. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management