*********** staff

I submitted change of bank details for my vehicle finance debit order via email on 04/07/2022 and received a confirmation of change email on 06/07/2022. On 30/07/2022 Absa however still debited the old bank account for the payment and it went unpaid since there was insufficient funds in the old bank account but the funds were in the new bank account that ABSA confirmed it would debited the payment from.

The old bank charged me an insufficient funds rejection fee. It is unacceptable service from ABSA Vehicle and Asset Finance. I did what I was supposed to do but a staff member on their side through blatant incompetence has now cost me money!

I have complained about this 15/08/2022 and requested to be refunded for the debit order rejection fee but have not even had a response from ABSA.