TP
Thandi P
1 reviews | Active since Feb 2021
15 Feb 2021, 06:08
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I logged a complain with absa to complain about the charges on my business account i paid more than 700 of charges on my 1st month after I had specified to them to put me on the combined pricing option of 245 i saw on the internet, i contacted the call Centre to try get them to change my pricing option was informed to speak to my business banker which i emailed up until today she has not contacted me, i logged a complain with action line it has been over 2 weeks now i have not received any communication case no c_***3 i have tried all the necessary channels to resolve this issue but all of them failed,
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Absa's replyOfficial
15 Feb 2021, 09:45Dear Mudu, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards, Daphne Le Grange Group Customer Care
Kind regards, Daphne Le Grange Group Customer Care
Best regards,
Absa's reply15 Feb 2021, 09:45
Official
Dear Mudu, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards, Daphne Le Grange Group Customer Care
Kind regards, Daphne Le Grange Group Customer Care
Best regards,