*********** Service

I received an e-mail from ABSA property insurance informing me that they do not have a record of my building insurance. Amazing that I have a copy of the e-mail that I sent in 2015!!!!!!!!!!! As per the instructions on the e-mail received, I sent my updated policy to *** on 7 December. To date no confirmation received that the policy has been added to my records. I call today - 4 times as I kept getting cut off - and when I finally spoke to someone I was informed that I apparently used the wrong e-mail address. SERIOUSLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I USED THE ADDRESS ON YOUR E-MAIL. This is the most *********** service. I want confirmation in writing that ABSA has now finally received my policy (5 years later). I will NOT pay for ABSA's property insurance as mentioned in your letter as I have responded within the 15 days allowed.