1 reviews | Active since Jun 2017
*********** Service Delivery!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I cant believe how *********** Absa bank has become since i first joined in 2004, i never had an inkling that i would switch, but today i was reminded why i left this bank. I closed all my accounts with Absa and by mistake i instructed for funds to be deposited into my cheque account which is closed. All i required from Absa was a letter instructing that my account is closed. Absa cannot find my account on their systems even after i showed them a statement that they had sent with the account number; all they could do was apologize. This happened in TWO branches Sandton and Mall of the South. I wont even mention the attitude i incurred at both these branches. i'm totally stuck at this point. I NEED A CLOSED ACCOUNT LETTER ABSA!!!!!!!!!!!!!!!!!!!!!!!!!!!
I just received an email from Lizinda Pretorius and i can honestly say that the resolve was not to my satisfaction, she said that Absa could not find my account number on the system, and i should go to the branch. I mean really??? I've been to TWO different branches and no - one could assist me; I mean how many branches should one go to to receive a satisfactory answer or service? Absa is a Multi - Billion rand company and no- one and i mean no - one can access a mere policy. Like are we playing mickey mouse games here or what? will you guys give me back my money that you supposedly lost or cant trace???. I will not rest until this is resolved . !!!!!!
I just received an email from Lizinda Pretorius and i can honestly say that the resolve was not to my satisfaction, she said that Absa could not find my account number on the system, and i should go to the branch. I mean really??? I've been to TWO different branches and no - one could assist me; I mean how many branches should one go to to receive a satisfactory answer or service? Absa is a Multi - Billion rand company and no- one and i mean no - one can access a mere policy. Like are we playing mickey mouse games here or what? will you guys give me back my money that you supposedly lost or cant trace???. I will not rest until this is resolved . !!!!!!
We will look into the matter and provide you with feedback to your personal email address.
Kind regards,Rezona Louw Group Customer Care
We will look into the matter and provide you with feedback to your personal email address.
Kind regards,Rezona Louw Group Customer Care