*********** Service

<p>I app**** for a Cheque account in December via the call centre. Everything was approved and documents emailed to me to sign. After completing various documents and speaking to various people, my cheque account was approved and I was told to pick up my card at a branch. I went to the bank and again all was accepted for the cheque account. I signed for the card and went on my way. The first time I wanted to swipe with the card it did not want to go through, we called Absa and they said the card is not activated yet and will be actived. Then we tried again to swipe with the card and after numerous calls, were only then told that we could not have a cheque account as we are under debt review. So this is a fault on Absa's side as we did disclose all material facts. So the cheque account should not have been authorised. Then we were told to open a savings account, that they will link on the cheque account card (otherwise we will need to pay additional card fees for a new card). Still the card does not work. We have been to the branch at Mall@Carnival now about 7 times to sort this out. They also told us we cannot close the cheque account, but how can we not close an account that we cannot use because it is not authorised????????????</p>