*********** service

An absolute CALAMITY, a simple request to consolidate our joint multi plan bond accounts in September, into one account has been a bad experience. Got assisted by a consultant at Alberton New Market Mall who wasn’t sure what she was doing, even ADMITTED as much. We insisted that the fixed debit order amounts should be kept the same as before, and that wasn’t done. Luckily, by phoning home loans we realized that they were incorrectly loaded and averted arrears on the account. But the following month on the 25/10 I am not sure what has happened to the debit orders now? I called home loans on Monday 26/10 and the consultant saw and confirmed that the debit orders have changed. So I told the consultant that I want the over charged amount back. The consultant advised that we go into the branch on Wednesday to access the funds from the flexi reserve. We went to the Glen Mall on Saturday to access that amount from the flexi reserve but after waiting for 2 hours, we were told that there was an error!!!! We were given a reference C-***5. Now we will probably have to go back to the branch again as if we don’t have things to do. I refuse and I want this **** sorted by Absa, I want the amount charged incorrectly paid back into my account as this wasn’t our error but that of Absa and its agents.