cK
chantel K
1 reviews | Active since Nov 2015
07 Mar 2023, 07:47
*********** Serivice
Worst experience ever so I did a cash send for my mom on the 25th of February 2023 and normally the receiver needs to get an SMS so she can get the pin and take out the cash send and in this case my mom never received any SMS from Absa on the 27th I send then an email to inform them and they still haven't responded we heading to 2 weeks now. My question is do I always need to suffer when it comes to Absa bear in mind this is not the first time, I experience such with this bank. If you want to bank with Absa, do it at your own risk.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
07 Mar 2023, 08:02Dear Chantel Kunene.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3 Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply07 Mar 2023, 08:02
Official
Dear Chantel Kunene.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3 Kind regards,Group Customer CareRezona Louw
Best regards,
cK
chantel K's updateReviewer Update
07 Mar 2023, 08:04I am not willing to wait another 2 weeks or week for feedback I need this matter to be resolved today
cK
chantel K's update07 Mar 2023, 08:04
Reviewer Update
I am not willing to wait another 2 weeks or week for feedback I need this matter to be resolved today
Absa's replyOfficial
07 Mar 2023, 08:57Dear Chantel Kunene.
Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply07 Mar 2023, 08:57
Official
Dear Chantel Kunene.
Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Best regards,