MP
Mokgadi P

1 reviews | Active since Apr 2016

12 Aug 2020, 12:06

*********** Procedures Opening a Business Account

Unfortunately, the experience keeps getting worst!!! I received an SMS to collect the card(Monday 10th August 2020), saying the card is READY FOR COLLECTION but when I got there to the branch (THOHOYANDOU), having stood 3 full hours in the queue for assistance, outside under the sun - I was told my card has NOT YET been delivered. Like seriously Absa?? Are you taking people for a ride?

Why would I get an SMS saying my card is ready for collection and I drove 30KM distance just to be told my card has not been received by the branch.

Absa sucks trust me.

Now does it mean I'll have to use another part of the petrol I don't have to go back to the branch?? Why can't Absa be professional like other banks?

Honestly, I am disappointed, and sceptical now about further using Absa for my business transaction!??

0
Replies (2)
Absa
Absa's reply12 Aug 2020, 14:58
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you.  Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
MP
Mokgadi P's update22 Sept 2020, 11:37
Reviewer Update
Can anyone believe I still don't have my bank card with me .... I really think Absa's level of service delivery SUCKS!!!