*********** people, poor admin, bad service

ABSA has not been able to resolve an issue on our Bond account for the past 6 months now. Its ridiculous. They keep blaming their systems. We have dealt with various staff members but no one can resolve it. Feeling helpless that an institution like ABSA cant fix their own mistakes. Due to their incompetence our credit record was also badly affected, ABSA has still not been able to resolve this and apologise or admit fault from their side.