*********** organisation

On the evening of 16/08/2015 I cancelled my debit card because it was ******. The person who assisted me on the phone told me a new card will be couriered to me. When I requested to fetch the card from my closest branch I was told this is not possible. Then I had to wait 8 days for the courier. This is unacceptable. Not to mention a major inconvenience. When I opened the envelope yesterday I saw it was a credit card while I specifically cancelled my debit card and requested a new debit card. I'm not prepared to wait another 8 days for the correct card. Fix this immediately as I'm not prepared to be inconvenienced by your lack of service.