***********, Inefficient bank

I had a personal loan account with absa which I had settled on November 2017, was contacted telephonically and told I had settled my account when given a settlement discount. Upon requesting settlement certificate, was told it would take 4 to 6 weeks for ABSA write off balance and close my account. On the 23 January 2018, I called Absa to inquire since my credit report still reflects outstanding balance, the gentlemen I spoke to assured me he has sent the account to be closed. Today, 2 February 2018, I check my credit report, the account still appears as outstanding, I call absa, the person I had a refund, which I had never received if there such a refund on loans. I want my record cleared from the credit bureau, as it negatively affects my credit rating and the fact that I don't owe Absa on the account.