*********** Home Loans staff

I have a second bond which was not linked to my internet banking profile. I was asked to go to the branch to have linked which I did after standing in the queue for over an hour. Got back to work and the account was reflecting as linked, Tried to do an inter-account transfer, my second bond does not allow. Phone call centre they say I must go back to the branch to have it ticked yes that I can debit from it. What a waste of time to go stand again in the queue. Shouldn't it be standard procedure?

Please advise.

Regards