*********** employees

I was issued my father's credit card, and only realised it when i had just transacted with it. So we took back the card and i waited 7 months before I was issued a new credit card. We were told that the transaction I had already made on the incorrect credit card would be reversed from my father's credit card and put on my credit card. Now we realise that the transactions on my father's credit card were not reversed and that amount is accumulating interest which he was told he has to pay. I am frustrated with dealing with ineffective, *********** employees as it has been 1 issue after another with these credit cards. Maybe the solution is for me to just cancel all the accounts with absa, take legal action against them. I am upset by employees who do not resolve my issue the first time around. I WILL BE TAKING THIS TO THE OMBUDSMAN IF ITS NOT RESOLVED QUICKLY.