*********** EMPLOYEE

I went to ABSA branch at Sunninghill to change my contact details as was advised by the call center. When I got back to the office to check if my request was correctly done but unfortunately my request was not properly done. I then called again and was talking to a very helpful lady. She had already asked me security question that I passed but unfortunately the line got cut off. I then called again but this time was told that I failed the security questions. I just don't understand why must I suffer because ABSA has hired an *********** person. Was told to go to the branch I did exactly that but my request was not done properly and now I must take time off at work and go again.