***********, discriminatory service from CEO office

Specialist Case Manager: CEO & Exco Complaints at ABSA, Yolande Viljoen, offered a gesture of goodwill by reversing a charge which was incorrectly raised on my account - clearly this is no gesture of goodwill. I asked her about this and rather than provide a response she refers the matter to the Ombudsman - I have no idea how the Ombudsman can answer a question raised to Yolande, and neither does Yolande!

I don't believe Yolande treats all clients this way so perhaps I am part of a select group of clients that are discriminated against - perhaps I don't have the right surname to qualify for a gesture of goodwill.

Absolutely ***********, useless service from a Specialist Case Manager (whatever such title means). I guess that's Africanacity.