*********** customer service staff

<p>I went to Loch logan ABSA branch on the 22 of April 2017 to get my old (Jan 2017) statement, a very friendly hostess adviced that I print the monthly statement that ABSA send me via email and bring it to any branch for stamp as where I needed the statement required the bank statment to reflect on it. I did take the advice, then went to Bloemfontein branch since its near my work place, during my working hours to get the stamp. When I got there they refused to stamp my statement as they say they don't stamp anything that is not from their branch/bank so did the person who was helping me (Ms Phuthi Molapo). I was puzzled because the very statement that required a stamp was from ABSA, so if ABSA can't trust its own statement that they send to customers with a hope of having a paperless environment, then how will I trust it as a customer?. I wasted my 20 minutes work time at the bank trying to fight so that I can get a stamp as now I was told that i should drive to Loch logan branch for that stamp as I got that info there and not at bloemfontein branch. Good people, isn't ABSA, ABSA everywhere?, why would people working and representing ABSA to us clients harass us like this and bully us like this?, if I didn't know how to fight, I could have wasted my petrol and drove to the other branch as Bloemfontein branch was refusing to help me. I took a phone, and called the customer care, the person (Ms Mbali) who was on the line also confirmed that I can take my statement to ANY ABSA branch as I was initially told and she said she will log in a complaint for me if I want to. Then, suddenly Ms Molapo called me and did stamp mt statements but with some funny comments that shes putting her name on line by doing so and in future they won't help me, isn't it her work to stat with? and in future what should I do if I want a stamped statement without being charged?, because I do keep my statements safe as they are sent via email. I would be glad if someone from ABSA can advice me. I honestly didn't like the way I was treated and my work time was not respected. I wouldn't want to experience this bad service again in the future!</p>