*********** customer service employees

I went to close my credit card account at Absa. The lady at the costumer service gave me a statement of the amount outstanding, which excluded an cash fee of R7. After going to the tellers to deposit the amount outstanding, (which I had to withdraw in ABSA from my FNB account, with additional bank charges) I had to phone the credit card division to close this. After speaking to the first lady, she transferred me to the collection department, waited 10min before the line was dropped. I phoned back, the second lady told me that the amount the lady at costumer service gave me was incorrect, it was suppose to be R21.00 Which meant R14.00 was still outstanding. TO which she said I had to go through the whole procedure again and deposit the R14.00 outstanding. After a hell of a fight, a lady at collections try to help saying that the original R7 paid was fine. Absa should train their employees better with the correct information to start with. This is the main reason why I left ABSA for FNB. Incompetence!