*********** customer service

We have a joint Absa account which we’ve had for at least 15 years and as we now live in the UK, we do our banking online. We have always used the same login details, but in the last 6 months we have been unable to login in to. When my husband calls the online banking customer service, they say that they don’t understand why it’s not working, try again slowly, then another time , apologise and say that there is a fault with online banking and they’ll follow it up. Then a few weeks pass and the same thing happens , with the same excuse being used repeatedly. As my husband is a very patient man he didn’t suspect anything untoward. We waited to hear from Absa to let us know the problem had been resolved, but had no correspondence. I unfortunately am not the patient type and called Absa last week, only to be told that our account is not registered for online banking and that I could not obtain any information as my husband was the only person registered on the account. We called again later in the day when he was home and were advised that we needed to speak to someone in the Card division and not customer service. My husband phoned them the next day and was told that our account had been handed over to legal and we had to contact them. NO reason why, NO information at all. He then tried to call the legal department handling our account, BROOKS AND LUYT, but they don’t answer their phones. We have sent an email requesting information, with NO RESPONSE!! We are so frustrated with dealing with incompetence, calling from the UK each time, that I’m hoping a bad review here might get some answers!!