*********** Consultant with a terrible attitude

Good Day<br> I would like to bring to your attention that your sole customer consultant at your Gatesville branch in Cape Town is absolutely *********** and has a terrible attitude. I attempted to open a Student Credit Card account and she simply told me she did not know the process of doing so and contacted your head office. She got through and still did not know how after the attempt. Thereafter she took my number and promised to call the next day, two days later and she still never called. When I finally contacted her, she still did not know how and called to find out. Later that day she informed me of the various documents needed to open the account and I brought them along. <br> I went into the branch the following day and she informed me that there was an extra document required which I did not bring along and which she specifically did not mention that I bring along in order to satisfy the FICA registration. Throughout this ordeal, she displayed poor customer service, a ridiculous lack of knowledge pertaining to ABSA's processes and additionally, I caught her texting beneath her desk several times. Please have a look into this matter as it is unprofessional and absolutely ridiculous