OM
Olwami M

1 reviews | Active since Oct 2019

11 May 2020, 08:53

*********** consultant and rude with a disgusting behavior

I visited one of the Absa branch in Durban Pinetown at Absa Crompton Road branch I was so disappointed because I couldn’t the relevant assistance from the consultant that was assisting the lady was rude had a stinky attitude she did not bother herself to check thoroughly about my query infact she was chasing me away to go to the branch that I made a query on but what shocked me is I was referred to that main branch from that I queried in because they were closed I had to ask for a branch manager in order for my case to be resolved it did not take even 10 min to get what I went there for I’m so surprised because the lady incompetency and negligence and that she doesn’t respect her job and worse part when I was trying to explain what happened she said I’m shouting at her and most importantly I would love to thank the 2 security guys they were so helpful other than that I was so mistreated and I couldn’t get the lady’s name because she had no name badge on her

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Replies (2)
Absa
Absa's reply11 May 2020, 18:57
Official
Dear Olwami Mancoba Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .   Kind regards,Daphne Le GrangeGroup Customer Care
OM
Olwami M's update12 May 2020, 14:43
Reviewer Update
I will be patiently and still waiting for your contact details and everything as promised